Andrae's Harley-Davidson® Customer Testimonials
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Just wanted to thank the Service and Parts departments for their commitment to customer care. I purchased my new 2013 Road Glide Custom about three weeks ago from Andrae's and have received the best sales experience possible. Today I took a ride back over to the dealership as I wanted to demo one of the new windsplitter windshields. "Rocket Man" in parts promptly installed the demo and away I went. I was extremely pleased with the test ride and returned to the dealership and made my purchase. Again, "Rocket man" went above and beyond and installed my new windsplitter and boxed up my stock windshield and stored it away for me to pick up when I wasn't on the bike. Customer Care is personal at Andrae's and they make me feel at home whenever I'm there. Thanks Andrae,s!
By: Richard Reynolds |
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I recently purchased an 03 Road King, from Andrae's. All of the staff was very helpfull in getting my financing approved 2 days prior to me picking up the bike. The day I went to get the bike, the weather was cooler 42 degrees and windy! The ladies in clothing helped me get a pair of chaps and a new helmet for the ride home, the insulated chaps are the best I have ever worn. The finance person contacted my insurance for me to assisst me in switching my coverage from my old bike to the new one. Overall this was the best experience I have ever had in purchasing not only a motorcycle, but any vehicle. I will recommend Andrae's to anyone who needs, service, sales or clothing/equipment. I will now shop there first for all my Harley Davidson needs. Thank You all!
By: John Davis |
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I have always been treated terrifically by the folks at this Harley Davidson Dealer! Great sales and service always!
By: Robert Curran |
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I think I was setup! Lol!! I was just getting my 2012 Road Glide Custom it's 1000 mile service and what did I see? A 2012 Road Glide Ultra with the limited paint set that I had to have! Randy you made my day! Just got back from a ride to Ky. Just love the bike and it sure got the looks at the shops we stopped at. Thanks again to everyone at Andrae's H.D.
By: Gregg Catlin |
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I just wanted to say I cannot express how grateful I am for the outstanding service I received. I was in the area for the weekend when I noticed my 2003 Electra Glide Classic had developed a leak. Being 5 hours from home I wasn't sure what I was going to do. A phone call to Andrae's service department took care of any worries. I dropped the bike off and less than 4 hours later I received a phone call it was done. thanks again for going the extra mile. Jeff Vorhies Fairfield, Iowa By: Jeff Vorhies |
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Bill Burris, John Mowery, Stan Williamson, & Mark Henderson, these men are most informed, talented and helpful group of guys any service department anyone could ask for. Ive had 3 different bike serviced with them and not once have I been disappointed with any of the results. Thanks very much guys. Richard Ross Perryjoseph.r@hotmail.com By: Richard Ross |
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The staff at Andrea's are extra helpful and friendly. Andrea's makes you feel like we are all part of the same family. I've bought parts and have had my bike serviced there and am happy and satisfied with both. Even though I have a Harley dealer closer to my home I choose to drive the extra miles to claim Andrea's as "my Harley shop". When it comes time to trade up I will be trading at Andrea's Harley Davidson.
By: kelley Norton |
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What great team to deal with , all depts. Special thanks to Randy and Eric for getting Diane her new Street Glide and taking care of everything A++++++++
By: Dan Lance |
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Excellence in customer relations from sales to service...Thanks.
By: CY Burnett |
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When I checked 5 Star on the above items, i did not even have to think about it. I have always been treated and taken care of with the utmost courtesy, respect, and professionalism!!!
Thanks Andrae's!!!!!
By: Kenny Dombrowski |
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I have had a good relationship with Eric ,Gerry and the service dept guys since 2004 when I bought my 2004 lowrider .They have answered all my questions and know what they are talking about .Now I have bought a 2012 Road Glide custom ,and the guys are very helpful answering my endless questions .I tell all my friends in Pontiac were I buy my motorcycles and tell them to check Andrae's out they are the best around .Thanks guys just waiting for warm weather so I can ride .
By: wayne ashman |
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Bill,John, and Shannon, Thank you so very much for getting my bike back together after it was laid down. I appreciate everything you did, from dealing with the insurance company to working with Scott Miller at Fifth Dimension, who did a wonderful paint job.
Even the smallest details, you guys were on top of it. I feel you guys treated my bike as if it were your own. My bike is as nice if not nicer than before the accident.
It is always nice to come into the shop and be greeted in a friendly manner. All three of you are an asset to Andrae's. As in years past, I will continue to bring my bikes, a 2004 FXSTI and 2009 FXSTC, to you for their regular maintenance.
By: Matt Faulkner |
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Just purchased a 2011 Roadglide Custom from Randy, Just an overall pleasant experience during the whole process. Sterling in Parts, Bill in service, and the always busy Lynn are the reasons I shop there. Eric in finance got a better finance rate than my local credit union could, Great people to do business with. Thankyou all.
By: Kevin |
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We wish to thank Eric on our purchase of a 2010 cvo it was painless Dealership is always top notch from sales to service Thanks all Dan & Diane
By: Dan |
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Once again, a new bike has come into our lives thanks to Randy and the rest of the sales team. As always, the whole process was smooth as silk. Thanks
By: Liz |
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thanks all.........
By: Charles Hank |
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I just purchased a friends 2003 softail fromthe guys on saturday. Randy and Eric worked above and beyond to make this work all the staff and owners were the best and treated me like family me and have established a customer for life. GREAT JOB
By: Mark |
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Financing private sale bikes with Andrae's is very fast and easy. One call to Eric and financing is taken care of ! If you buy or sell a bike from and individual, it is like having your own finance department. Hal - Villa Grove, IL
By: Hal |
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Bill in the Service Deptment Took extra GREAT CARE of my 2003 Fatboy after my accadent from asking how I was feeling to getting my bike back in better shape then before it was wreaked GREAT JOB GUYS
By: Scott |
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My husband and I take the 4 hour round trip to bring our bikes to Bill (Burris) to have the service/repair work done. Bill is always very throrough in his explanation as to what needs to be done and he makes sure everything is just right when we leave. He is very accomodating knowing the distance we travel. Because of his sincerety and honesty, we feel very comfortable with any recommendation he may offer. It's good to know that we have someone like Bill and his team to take such good care of us. Thank you all!
By: Gayle |
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I'm soon to become a woman rider after my safety class in June, I came in your dealership on Friday to get an idea of what bikes were available and price ranges. I truely expected none of the salesmen to approach me. I would have put money on it ;). But to my surprise, Peter Farm approached me and was very helpful. He explained the differences between the models, have me a woman rider booklet and catalog along with his card. He did a great job! Peter your efforts that day boosted my confidence...kudos!
-Anonymous |
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I just wanted to thank you and your staff for the way they treated me and for working on my bike. Mr. Burris did an excellent job of keeping me informed on what was going on with my bike and was extremely knowledgeable and helpful. The entire store is friendly and very welcoming. Once I received my bike back, everything was fixed and is great! As long as I live up here I will continue to do business with Andrae's because of the excellent work and friendly people. Great Job all around!! Thank You! Sam
By: Sam |
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I just felt like I should let you know that after having my 07 Road Glide worked on "due to a small leak". That after talking to Bill in the service dept. And told him my concerns about the bike he went above what I had mentioned . Be that this was my first Harley I was not sure just how they where to handle. With his help , my bike rides even better than before . I am not sure just what all they did but it rides so much better than before. And I just wanted to let everyone there know just how Pleased I am with my purchase of a 2007 Road Glide. I just can't imagine taking my bike anywhere else. Even though it is a 90 mile ride to you dealership. I will see you on my next ride that way. THANK YOU Again. John Caldwell
By: John |
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I had issues with my 08 Ultra, May 20th 2009. It was making a strange noise that I'd never heard before. Stan was very patient helping me out and actually believed me when he was unable to duplicate the noise while checking out the bike. Eventually Stan was able to diagnose a problem with the rear sprocket. After disassembly the reason for the noise became well known. The rear sprocket ball bearing was missing some of the bearings. Stan did a great job getting the bike fixed and ready for me to continue my trip to Washington DC for Rolling Thunder. Thanks much, Greg Anderson
By: Greg |
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ERIC WAS AWESOME. SUPER FAST NAILED DOWN A KILLER MONTHLY PAYMENT A BLUE COLLER WORKING GUY CAN HANDLE. NO FUSS NO BS JUST A STRAIGHT AWESOME EXPERIENCE. I LIVE CLOSER TO DECATUR IL. BUT FOR SURE WILL ALSO BE COMING BACK FOR THE SERVICE THAT I WAS SHOWN. GOOD JOB...KEEP UP THE GOOD WORK....
-Anonymous |
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I began shopping at your dealership as a tourist. My son is at the local college in champaign, and i am in Ontario Canada. since I visit him there i began to shop for the basic things. then i pre ordered a fender rail as i was on my way to Illinois THE FOLLOWING WEEK. I visited the store to pick up and pay for the item which i was excited over, paid and left the store. Later the same morning I realized I was missing a $50.00 bill. I called the store from the hotel and spoke with Jerry and Sterling explaining what may have happened. The two of them checked the cash drawer and realized two of the $50.00 bills were attached and neither of us had noticed. When I went back to the store we had a chuckle over what had happened. I just wanted every one out there to know this is now the store of my travels, their honesty and loyalty to the customer was shown that morning, and further the Harley Davidson Family really does exist as every one who rides is welcomed at any time. My respect for the Andraes team will always be reconized. Sincerely, Andy.
By: Andy |
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i purchased my 1st Harley in 2008...a 1200 sportster...and i loved it. Then in May of 2009 i moved up to Dyna Streetbob. i have rode since high school (many moons ago) but not a Harley. i love Harley Davidson to me it is the Ultimate ride the best of the best and every dealership i have been too they people are warm and friendly always ready and wiilling to go the extra mile i feel like i belong to somthing big my big wonderful HD family thank you and ride safe my brothers and sisters. juli :)
By: Juli |
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Eric, Thanks again for all your help with the purchase of my 05 FLSTNI. I really apprciate everything you did for me. I couldn't be any happier. Tommie
By: TOMMIE |
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Thanks to Eric for all of your help. I am really happy with my 883 Iron that I purchased from you. I have been riding it this weekend, I now have 85 miles on it, and everything is fine with the bike. I was over on Friday and purchased the helmet, had more time to look the store over and spend time talking to everyone there. I just wanted to let you know how happy I am with the service and the help that you gave us on loading the bike up on the trailer. Thanks again! Ken
By: Ken |
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the service dept. went above and beyond to help me out i'm very thankful (service mgr. Bill Burris) thank you.
By: Keith |
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My experience with the staff at Andreas was the most positive one I have ever had with any kind of Dealership. The fact that I only asked to produce a Bike with my personality in it and the memory of my wife on it may possible been a tall order to give. The staff worked with me till they got it all right the first time. Lady J is with me everytime I ride and her peace, beauty, and joy is a part of my Ultra Classic. Andreas two thumbs up-you did good!
By: Joseph |
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I purchased my dream bike..... 2009 Street Glide in July. I was very impressd with salesman Eric. He promptly answered all my questions I had about the bike, financing, accessories, maintenance schedules, etc. I would strongly recommend Andrae's HD to anyone. HAVE FUN - RIDE SAFE.............. Dan Bustle Normal, ILL
By: Dan |
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I've heard nothing but good thing's about Andrae's. My next new bike will be from you. Your rewards program is a real plus.
-Anonymous |
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ahd my scoot dyno"d today with jet kit. had my 2005 hertiage dyno'd and jet kit installed by James and it has never ran this good since I purchased it new. Great job James who by the way was extremely helpful and helped me to try and understand what he did. Thanks again and see ya in the wind
By: Roger |
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I have always appreciated doing business with Andrae's, and the customer service that is always provided. While I could have gone through Military Sales since I am deployed and received a better deal on a bike, I felt that it was better to go through a dealer that I have known and worked with over the years. The knowledge, service,and support that is provided by the complete Andrae's crew can not be replaced. Dan
By: Dan |
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Service dept. was great as always, had new tire installed and out in 45 mins thanks guys and gals
By: Dan |
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I bought a used sporty at Andrae's from Eric. I hadn't been back for nearly a month cause of work and other obs. I stopped by on my way through. Eric recognized me and spoke to me like a true friend. Really does feel like being part of a family. I have continued to compare value with others all across the country and none come close to Andrae's
-Anonymous |
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My great friend Jimmy Dean recommended i go nowhere else but andraes for sales or service. thank you everybody at Andraes for the awesome experience ...
-Anonymous |
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I own a 2008 HD Street Glide and was riding in a poker run put on by Andrae's. My bike ran fine on the run. When I got ready to leave the last stop my bike would not run.I asked Randy Simpson if there was anything he could do for me. He came over and took a look at my bike and tried to see what the problem was. The problem could not be fixed and Randy offered to my a trip back to the shop and haul my bike back to Andrae's(This happened on a Sunday!).They had my bike in and out the next day by a great service department. The problem was a cracked fuel filter shell which is part of a factory recall. The bike was also cleaned before it was returned. It is the great people like Randy Simpson and the service department who work at Andrae's that make it such a succesful dealership!!
By: Tim |
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Having just recently moved from Albuquerque NM to Champaign, I was having problems with my 2005 Dyna's carburetor. I have a Stage I upgrade and my jets were set up to work well at 5000 feet of altitude. At sea level, my bike was sputtering due to a high air to fuel mixture. When I first came to Andrea's, I met Bill Burris, the service manager. He immediately understood my problems and explained exactly what he could do to help me. Bill really took his time with me and we worked out the best plan to fix my problems. On the day of the service, the mechanics noticed some cracking issues with my back tire, and Bill called me up to have me come look at it. Everything got done in one day (including a 10,000 mile service and the back tire change) and the bike runs fantastic now. The most amazing thing, however, was that the next day I got a very unexpected phone call from Bill. He was just calling up to see how the bike was running and if I was satisfied with the set-up. Now that’s customer service! I mean really, how often do the car mechanics call you the next day? Thanks Andrae’s!!!
By: Darren |
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JUST GOT MY 1983 XLX SPORTSTER BACK TODAY AFTER AN OIL CHANGE AND CHAIN ADJUSTMENT. WAS AMAZED AT THE APPEARANCE OF THE BIKE AS IT HAD BEEN CLEANED UP AND REALLY READY TO RIDE. HAVE BEEN WORKING ON THIS BIKE FOR THE LAST COUPLE OF YEARS. ANYWAY, I REALLY APPRECIATE THE EXTRA EFFORT SPENT ON MY OLD 83 XLX THIS TIME AROUND. IT IS ONLY 25, BUT I AM 68!!
By: Ron |
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One of the truly fine dealerships I've had the pleasure of doing business with. To Sharon and her staff, THANKS for a great experiance, and all your help with three bikes. Couldn't have been treated better! I'd mention each person by name but I know I'd forget someone and feel bad. So again THANKS TO ALL! Don Snider, Danville, IL
By: Donald |
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From the first time I went into Andrae's Harley-Davidson shop just to dream. I was treated like I had been a customer for many years. Not just by one but, all! and not by just one department but all! After picking up my new 2007 bike the true test was yet to come. as I would return time and time again for help in understanding of my new bike.Help has always been given, I have recived excellent service. Thanks to all at Andrae's you have helped make the next years some of my best. Thanks Bill Goben
By: Bill |
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Always great service and sales, very concerned about your needs or wants,with a huge smile :):) thanks ANDRAE'S
By: Dan |
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You can stop in anytime and you will be treated like Family . Try it you will enjoy it.
By: David |
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tom and bill in service dept. i want to thank you for your patience on june 20 when i had my bike in the shop for chrome parts and front tire. i really appreciate the help you gave me. i hope you both keep up your good work. to the mechanics --- you did a real good job on my bike i really appreciate your good work. this is why i go to andrae's when i live in decatur, il. i feel i get good service and mechanical work on my bike, keep up the good work people, see you later. glenn
-Anonymous |
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I was just reading some of the testimonials and I have to say that I can understand why Andrae's is rated so highly. I first met these fine folks back in 1983 when I bought my first Harley from them (a slightly used 1979 FLH) and they gave me a great deal. That bike has long been replaced by newer ones over the years (one of which was a second purchase from them-again with a great deal). In 1997 they took care of shipping my old '88 Electra Glide (which John had worked on a few times for me between 1993 & 1997 - thanks again John) to San Antonio for me. It arrived with no problems. I have dealt with Andrae's in one form or another off & on ever since 1983 and they have always been friendly, kind helpful and just great folks to deal with. I always recommended them to people I've met in my travels and whenever anyone would ask me where they could could get a bike for a good deal, I always said "Andrae's in Urbana, IL will give ya a good deal". To all the folks at Andrae's I say thanks, it's always been a pleasure... see ya all again soon. John High in South Bend
By: John |
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on 5-10-07 the first day out on a 3000 mile ride i stripped out my toe shifter and shaft.I got to your shop and told you my sad tale.You guys had me in the shop in 5 minutes.I was back on the road in 1 hour.you guy's were great.Bill&John thank you and all your staff were great.Know that I will let all my local HOG riders,and my Patriot Guard riders know what a great dealership you have down there.Thank You all.Saved the day for me.I'll stop by whenever I'm down that way.Keep the rubber side down.Steve
By: Steve |
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THIS WAS MY FIRST PURCHASE OF A H.D , ERIC TREATED ME GREAT.BILL IN SERVICE IS VERY HELPFULL. EVERYONE SEEMS TO BE TRULY GLAD TO SEE YOU WHEN YOU STOP IN. BECAUSE OF THE WAY THIS DEALERSHIP TREATED MY FRIEND GARY,IT HAS RESULTED IN THE SALE OF 4 NEW BIKES AND 1 USED BIKE (SO FAR). IN 8 MONTHS.WHAT SEEMS TO GET ME IS, EVERYONE OF THESE BIKES COULD HAVE BEEN BOUGHTEN 2 MILES CLOSER TO HOME INSTEAD OF DRIVING 40 MILES EACH WAY. AMAZING WHAT A LITTLE HONESTY AND CARE FOR THE CUSTOMER CAN RESULT IN .$$$$$$
By: Gene |
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I've always wanted a Harley, but never thought that I could ever afford one. That wasn't the case at Andrae's. Pete, Eric and everyone else made that possible. Thanks everyone!
By: Dan |
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Great service department, in and out at a very convenient manner. I WILL be back!
By: Randy |
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This is the second brand new Harley Davidson I've purchased from Eric and Randy. After my first some friends at work were very interested in how I got ahold of next years model so fast. My timing has been extremely lucky on both deals, but I told them I just picked up the phone one day and called. (One of my friends tried this at the local dealership and was literally laughed at!) It doesn't take much to get "turned off" by a dealership that doesn't respect an honest question. Even if my timing hadn't been perfect on BOTH my new Harleys, I'm convinced that because of the no nonsense and straightforward approach by Andrae's sales staff a successful deal would have been completed. I've checked other dealerships (just to try to talk a deal) and am still convinced Andrae's HD sets the standard, barnone. Keep up the excellent work and I'll try my best to keep sending them to you. Thanks, Joe Pollard
By: Joe |
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I have bought three different bikes from here and every time was a wonderful experience. The sales staff and the parts people answered all my questions and helped me in anyway needed. I could not ask for anything more. Andraes is the only place to go to buy a Harley.
By: Donald |
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just a great and friendly shop to do your shopping or just visit good people
By: Bruce Brenda |
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I bought a used bike, 2002 Heritage Softail, over the internet after seeing the bike advertised on H-D Trader.com. The Sales guys were awesome to work with and made the sale as easy as I have ever experienced. I have had the bike now for 3 months and have put a few miles on it. I love it. It looks better than the pics. Great job and I hope to someday get out there from NH to meet you.
By: Kenneth |
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Excellent sales and service, very friendly and helpful employees. Bought a new softail standard and love it. Thanks again.
By: Michael |
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Service was very helpfull in getting my bike worked on. I have a H-D dealer 17 miles from my house but get better service and workman ship from your dealership. The extra miles I drive to get work done is worth the drive. Thanks Ed Niccum
By: Charles |
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Sales and Service Departments are great. Always courteous and helpful. The Motorclothes and general sales is well stocked and up to date with the latest and best. Parts department is very helpful, and one of the best in the midwest! Very knowledgeable-helpful and eager to assist no matter what the need may be. Two Thumbs Up to Andrae's!
By: J C |
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thanks everybody had everything i needed
By: Dan |
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Peter T & Eric, Thank you for the help with my cycle. I had been hunting for a good deal on a Road King, and I am sure you both went out of your way to make sure I got one. I drove over 500 miles each way to pick up the bike, so I was trusting Peter to give me the honest low down on the bikes condition. I would refer the crew at Andrae's to my friends, and I will contact you again when I am ready for my next bike. Thanks again for everything. Chuck W.
-Anonymous |
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thank you for a great expereance in buying my new dyna. From the day i brought her home its been haven. thank you again for makeing my dreams come true..JOHN
By: John R |
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Fun Dealership & GREAT HOG Chapter ! Come join the good times...
By: Del |
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Can't say enough about the staff at Andrae's. The best purchase experience I have ever had in buying a new vehicle
By: Charlie |
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i bought alot of parts here,and they were very helpful finding what i needed for my bike!!
By: Jason |
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